Knee-deep into my annual analysis of school lender lists and the prevalence of lenders on those lists, I thought I would come up for air and highlight some interesting observations:
- Western Michigan University used results from a student survey to rate their alternative lenders. The five survey questions focused on application process, value, customer service, would student recommend to friend and overall satisfaction. Almost 20% of their student borrowers responded to the survey. With a top possible score of 20, the scores for the seven lenders varied from 12.97 to 15.85.
- Please contact me at firstname.lastname@example.org if you are interested in implementing a similar survey tool at your school (at no cost!)