There seems to be some confusion. From Sallie Mae conference call today (thank you Seeking Alpha for the transcript):
"These are people who are doing origination work, debt counseling,
financial aid awareness and most importantly default prevention that
are not covered for under the direct lending program."
From Great Lakes contract, which is the standard contract for all four servicers (AES/PHEAA, Nelnet and Sallie Mae also) (see page 38):
"The servicer shall have the ability to perform collection and due diligence activities "as required by legislation and/or regulations." Servicers will be required to provide collection and default aversion activity on loans serviced under this contract as long as the loan remains on the servicer’s system. If a borrower reaches the 360 days delinquent, the servicer will be required to transfer the loan to the DMCS." [bold print is provided for emphasis by SLA]
For the sake of borrowers, I hope someone figures out who is responsible for this important activity of default aversion/prevention!
For those wondering if default aversion and default prevention are referring to the same thing. This link to a description on the USA Funds website indicates that default aversion activities are carried out by default prevention counselors.