Financial aid administrators (FAAs) often consider customer service in their lender selection process. Through this survey, SLA hopes to gauge the importance of customer service as well as the innovative ways that it is being measured by schools.
Participate in this survey by clicking on this link: SLA Customer Service Measurement Survey. Please respond by Friday, September 19th at 5pm PT. Results will be available on Monday, September 22nd. All individual responses will be kept confidential as data will be provided in an aggregate fashion.